The Shocking Reality Behind Denied Claims: What Murfreesboro Residents Need to Know

Imagine you're recovering from a car accident on Broad Street or navigating post-injury challenges after a collision on I-24. You're counting on your insurance claim to help cover mounting medical bills—but then comes the shock: your claim has been denied. What’s even more disturbing? The denial didn’t come from a person, but from an artificial intelligence system working behind the scenes at your insurance company.

At Thomas Law Firm, we believe our Murfreesboro neighbors deserve to know the truth about how AI is impacting personal injury claims—and what you can do to fight back.

AI in Insurance: A Growing, Controversial Force

Major insurance companies—including industry giants like Cigna and UnitedHealth—are increasingly turning to artificial intelligence tools such as nH Predict. These systems can automatically deny claims in seconds, often without any meaningful review by a human adjuster. What’s more alarming is that these AI programs have been known to override medical professionals' recommendations.

For injured Tennesseans, this could mean being unfairly denied coverage for critical treatments—all because an algorithm made the call. Taking human judgement out of the equation and letting your claim be determined by a computer program is not progress. There are always factors regarding individuals which are unique to their case. 

How Thomas Law Firm Fights Back

At Thomas Law Firm, we don’t let technology replace justice. When you bring us a denied claim, our legal team digs deep. We don’t accept a denial at face value—we challenge it. We analyze the details, identify when an AI system may have unjustly interfered, and build a strong response designed to reverse unfair outcomes.

We know how important it is for you to access the care and compensation you’re entitled to, especially when your recovery and future are on the line.

Why Transparency Matters

Artificial intelligence in claims processing may be here to stay—but that doesn’t mean it should operate in the dark. Insurers must be transparent about how decisions are made. You have a right to know whether your claim was denied by a human or a machine, and you deserve the opportunity to challenge that decision with full clarity.

We strongly advocate for transparency in these systems and support initiatives that demand accountability from insurance providers.

Staying Ahead of the Curve

The legal landscape is changing quickly, and at Thomas Law Firm, we stay informed about every shift—especially when it concerns our clients' rights. Whether it’s new litigation trends, AI advancements, or shifts in state regulations, we keep our finger on the pulse so we can provide you with cutting-edge, strategic representation.

You’re Not Alone—Let Us Help

If your personal injury claim has been denied—especially under questionable circumstances— don’t give up. Let our team review your case. We’ll help determine whether an automated system played a role and, more importantly, whether that denial can be overturned.

From our office in Murfreesboro, we’re proud to serve the people of Middle Tennessee and beyond with compassion, clarity, and an unrelenting commitment to justice. At Thomas Law Firm, your fight becomes ours.                         If you or a loved one are injured and need help, please call us at (615)-848-1818 for assistance.